Troubleshoot My Jio Connection Problems on Your Phone

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Troubleshoot My Jio Connection Problems on Your Phone like enable to make calls, enable connecting to internet mobile, increase internet speed on mobile when slow, enable to call other operator numbers & fix JioFi internet speed when slow. Check all below!

Check plan detail if can’t make calls

  1. Click Menu Tab.menu tab
  2. Click My plans.My plans
  3. Check plan details.Check plan detailsTroubleshooting checks if you are not able to make calls:
    1. Check if you have an active plan with validity on your Jio number.
    2. Check if your mobile phone is compatible with Jio 4G.
    3. Ensure your Android or iOS mobile phone is updated with the latest device software.
    4. Ensure the network settings on your device are enabled.
    5. Ensure that you have completed the tele-verification process.
    6. Check if you are getting VoLTE / LTE / 4G sign beside the signal bars on your handset.

Check data balance if internet connection error

  1. Click Open.Open
  2. Click Balance.Balance
  3. Check Data balance.Check Data balanceTroubleshooting checks if you are not able to connect to Internet:
    1. Check if you have an active plan with validity and data balance on your Jio number.
    2. Check if your mobile phone is compatible with Jio 4G.
    3. Ensure the network settings on your device are enabled.
    4. Ensure that you have completed the tele-verification process.
    5. Check the data settings on your device.
    6. Check the status of network indicator.

Increase internet speed on mobile when slow

Enable to call other operator number

If you are able to call Jio numbers but facing issue while calling any other operator numbers, it is because of insufficient interconnection capacity provided by them.

Fix JioFi internet speed when slow

Troubleshooting checks for JioFi users:

  1. Check if you have exceeded the daily data usage limit. Data speed gets reduced due to Fair Usage Policy. Once you exceed the daily/monthly data usage limit as per your plan, your internet speed will get reduced to 128 kbps.
  2. Check the status of network indicator.
    – Green or full network signal bars indicates good coverage
    – Blue or 2-4 network signal bars indicates you are in a medium coverage area
    – Red or less than 2 network signal bars indicates low coverage area, due to that you are getting slow internet     speed. Click here to raise your concern through a Service Request. (After signing in with your Jio ID & Password,     select ‘Service Request’ option from your profile name at the top right hand corner).
  3. Check if the issue is with specific site/app. It is likely to be an issue related to that particular website/app.
  4. Ensure your JioFi is within 10 meters of consumption device and connected to maximum 10 devices. You can try using the JioFi with your old device to check if there is a problem specifically with your new device.
  5. Ensure no obstructions between JioFi and consumption device.
    – JioFi should be placed in an open area without any obstruction (walls, microwave, electromagnetic devices etc.) coming between the JioFi and connected device.
    – Keep your JioFi within 10 meter radius of your connected device.
    – JioFi should be connected with maximum of 10 devices at a time.
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